Privacy Policy
This Privacy Notice was last updated on 30th March 2023
We understand how important your personal information is. This privacy notice will inform you how The School of Artisan Food uses and looks after your personal information when you visit us or use our website or services.
Our website and apps are not intended for children under the age of 16, and we do not knowingly collect personal information relating to children.
Please be aware that this privacy notice may be updated from time to time.
General Information
What is Personal and Sensitive Data?
Personal data means any information that may be used to identify you on its own or, when combined with other information, will enable identification. Sensitive data may include data revealing racial or ethnic origin, or data concerning your health.
We may collect, use, store and transfer different kinds of personal and sensitive data about you including the following:
- Identity Data including first name, last name, username or similar identifier, date of birth and gender.
- Contact Data including your address, phone number and email address.
- Technical Data including internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
- Profile Data including your username and password.
- Usage Data including information about how you use our website.
Security – Keeping your Data Safe
Data security is never taken for granted. If you want more details about what we do to keep your data secure, please contact us on info@schoolofartisanfood.org
Data retention – How Long do you Keep my Data?
Your personal information will only be retained for as long as necessary to fulfil the purposes for which it was collected, including for purposes of satisfying any legal, accounting, or reporting requirements. Sometimes we might have a Legitimate Interest to hold your data for longer than normal, such as in the case of a dispute or where it is necessary to retain account and order information for any periods required by law (including local tax requirements).
To determine the appropriate retention period for personal data, we follow the guidelines where they are available. We take into consideration additional factors such as legal requirements, exceptions, and the potential risk of retaining your personal data.
Who we are and how to contact us
We are The School of Artisan Food. A Registered Charity and Company Limited by Guarantee (Registered Charity Number 1139632. Company Registration Number 06741463) Our address is Lower Motor Yard, Welbeck, Nottinghamshire, S80 3LR.
Your rights
You have several rights in relation to your personal and sensitive data as provided by the UKGDPR, the Data Protection Act 2018 and the General Data Protection Regulation 2016 (GDPR).
- The right to be informed: This relates to what information we are required to provide you about data processing. This Privacy Notice provides this information.
- The right of access: You have the right to access personal and sensitive information that we hold about you. This is known as a Subject Access Request. You can make your request with us by emailing us.
- The right to rectification: You have the right to obtain from us, without undue delay, the rectification of inaccurate or incomplete personal data that we hold concerning you.
- The right to erasure: You have the right to request the deletion or removal of personal data where there is no compelling reason for its continued processing. We have the right to refuse to comply with a request for erasure and if this applies, we will tell you the reason why. You can make this request by emailing us.
- The right to restrict processing: Subject to exemptions, you shall have the right to restrict processing in various areas.
- The right to Data Portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format.
- The right to Object: You have the right to object to processing on grounds relating to your personal circumstances. In such cases we will stop processing unless we can demonstrate (a) compelling legitimate grounds which override your interests, rights, and freedoms and (b) the processing is for the establishment, exercise, or defence of legal claims. This right extends to processing for the purposes of direct marketing (including profiling) which must be stopped outright.
- The right to Withdraw your Consent for Data Processing
- The right to make a complaint: You can make a complaint at any time to the supervising authorities below. We would, however, appreciate the opportunity to deal with your concerns directly before you approach them, so please contact us in the first instance.
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United Kingdom |
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Email: casework@ico.org.uk |
Visiting our website
When you purchase from us, we need to collect information about you to process the order. When you browse the website we may also collect information to learn more about your browsing habits so that we create tailored products and services we think you’ll be interested in.
We want to make this as clear as possible, so we’ve made a brief list below that summarises the personal data we collect. We also set out the "legal basis for processing", i.e., to tell you on what grounds we are allowed to use your information. The legal basis for each purpose is that (a) we have your consent for the use of your personal information, or (b) that we need to use your personal information to perform a contract with you, or (c) that the use of your personal information is necessary for our legitimate interests (in which case we will explain what those interests are).
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Personal data collected |
Legal Basis for processing |
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When you visit our website or communicate with us, we may collect:
If you register an account with us, we may be able to link the information collected from you before registration and apply it to either your registered account or to future information that we collect after you have registered. |
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When you register an account with us, we will capture your personal contact information, including name, telephone number, email address and postal address. We will also collect your order history and may contact you with information related to your order via email, SMS text, post, or telephone. If you are placing an order, we will also ask for your payment card number, expiry date and CVV number. |
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Contact Details for keeping in touch with you to market related products and services, including exclusive offers, vouchers, free gifts, deals, and information about events. |
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When you sign up for a loyalty card – your name, email, postal address, and email address. |
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A record of your correspondence and/or conversations with our team. |
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Address any claims made against us. |
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Contact you about leaving a review on a product or service or providing feedback once your order has been completed or the service has been provided |
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Contact Details for completing a market research related questionnaire to give feed back to us about your experience using the website and what we can do better. |
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Notify you about changes to our services and to otherwise communicate with you. For example, we will use your contact details to respond to any queries that you submit to us. |
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Review your past purchases and viewing history on our Digital Services to provide you with special offers or to tailor your experience online. |
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Carry out security checks to protect against fraudulent transactions and to prevent and detect criminal activity. |
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Provide, enhance, and personalise your experience on our Digital Services. This may include a mini questionnaire of likes and dislikes that customers, who accept the tracking cookie banner. |
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When you accept the tracking cookie, which is within the cookie banner on the website, you may be asked to complete a short questionnaire to determine some of your likes and dislikes this will help us provide, enhance, and personalise your experience on our Digital Services. |
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Cookies on our website and apps
When you visit our website or apps, we’ll ask you what data we can collect about you. We use five principal types of cookies:
Strictly Necessary
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
Performance
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.
Functional
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all these services may not function properly.
Cookie Policy
So that you can make full use of the interactive features on our website, your computer, mobile phone or other device (all referred to here as device) will need to accept cookies.
Here you can see what cookies may be sent to your device and what we use each cookie for. You can set your browser to reject cookies (see the 'Help' menu of your browser to find out how to do this), but please bear in mind that if you do this, certain personalised features of this website cannot be provided to you.
What is a Cookie?
A cookie is a small piece of data (text file) that a website, when visited by a user asks your browser to store on your device in order to remember information about you. This information is then sent back to us on each subsequent visit (“first party cookies”), or to another website that recognises that cookie (“third party cookies”). Cookies are useful because they allow a website to recognise a user's device.
Cookies are also essential to the functioning of certain parts of the site and we use them to collect information about how the site is used, such as how many people visit and return and what products are being viewed. We also use ‘Pixels’, or ‘Transparent GIF files’, to help manage our online advertising. This in turn helps us learn which advertisements are most effective at bringing users to our website.
There are two types of cookies that can be used:
Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving your user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
You can find more information about cookies at aboutcookies.org and ICO.org
Cookies used on the Website
A list of all the cookies used on the website by category is set out here:
Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, accessing secure areas of the website, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work for example such as shopping baskets or e-billing. These cookies do not store any personally identifiable information.
Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalisation by remembering your choices to improve your experience. This can include remembering your user name, language, region you are in, text size, fonts and other parts of web pages that you can customise. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
Managing cookies
Because we respect your right to privacy, you can choose not to allow some types of cookies. You can manage your cookie settings here: Cookie Settings.
However, cookies are essential to allow you to take advantage of some of the website's features, so we recommend that you leave them turned on. For example, if you block or otherwise reject cookies you will not be able to add items to your Shopping Basket or sign into your account.
You can find more information about this topic at ICO.org or PDPC.gov
Log Files
As is true of most web sites, we and our third-party tracking-utility partner gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
You agree that we may use this information to analyse trends, to administer the website, to track users’ movements around the website and to gather demographic information about our user base as a whole.
Contacting Us
If you have any queries, please contact us at info@schoolofartisanfood.org or writing to us at The School of Artisan Food, Lower Motor Yard, Welbeck, Nottinghamshire, S80 3LR